Shipping policy

At Rangers Furnishings, we are committed to providing our customers with exceptional service, not only in the quality of our furniture but also in the convenience of our delivery options. We want to ensure that your online furniture shopping experience is smooth and hassle-free. Below, you will find our comprehensive shipping policy to guide you through the process:

Shipping & Delivery Policy

At Ranger’s Furnishing Stores, we offer a wide range of furniture and flooring, all delivered with care and attention. Because our products are sourced and delivered in different ways, we use four different delivery methods, depending on what you’ve ordered.

Important: The delivery method for your order is based on the product and supplier. This is not displayed at checkout, so please read the following carefully to understand what to expect.

🚚 Our Delivery Methods

1. Ranger’s White Glove Delivery

For made-to-order and stock furniture delivered by our in-house team

Most of our furniture is either made to order or held in our showroom as stock and is delivered by our own two-person delivery team.

Includes:

  • Delivery to your room of choice
  • Assembly (where required)
  • Removal of all packaging
  • Optional old furniture removal (£30 per item – must be booked in advance)

Estimated lead time:

  • Made-to-order: 4–6 weeks (can vary from 2 to 16 weeks depending on the supplier)
  • Stock items: Delivered within a few working days

Delivery area:
Free to the GU postcode area, as well as RG27 and RG29.
Delivery outside these areas may be possible but will usually be chargeable — contact us for a quote before ordering.

2. Direct from Supplier (Courier Delivery)

For online-only furniture fulfilled by our suppliers

Some of our products are shipped directly from our supplier using a third-party courier.

Includes:

  • Nationwide delivery (mainland UK only – excludes Scottish Highlands and Northern Ireland)
  • Delivery to your doorstep only
  • No assembly provided
  • Self-assembly required
  • No packaging removal or old furniture disposal

The courier will contact you directly to arrange your delivery date.

3. Carpets, Vinyls & Flooring

Delivered as part of our fitting service

All carpets, vinyls, and other flooring products are delivered on the day of installation by our flooring team. These deliveries are scheduled directly with you as part of your flooring fitting appointment.

  • There is no separate delivery service for flooring-only orders.
  • If you have any questions about timing or access, please contact our team.

4. Click & Collect (By Arrangement Only)

In some cases, you may be able to collect items from our warehouse. This is available by prior arrangement only — please contact us to discuss.

📅 Arranging Delivery

If your order is being delivered by our in-house team (Categories 1 or 3), we’ll contact you once your items have arrived at our warehouse to arrange a delivery date.

  • Deliveries are usually made on Mondays and Fridays
  • Choose a delivery slot:
    • Morning: 9:30am – 1:00pm
    • Afternoon: 2:00pm – 4:30pm

Flooring deliveries are arranged as part of your fitting date.

⚠️ Customer Responsibilities – Please Read Carefully

Whether we’re delivering to your doorstep or installing furniture in your home, there are a number of important responsibilities you must take care of to ensure a safe and successful delivery.

✅ You Are Responsible For:

  1. Ensuring Your Furniture or Flooring Will Fit:

    • It is your responsibility to check that all items will fit through doorways, staircases, hallways or lifts, and into the intended room.
    • If you are unsure, please contact us before placing an order — we may be able to inspect your property beforehand.
    • If furniture cannot be delivered due to access issues, the full cost is still payable and the item will be left at your property if possible.

  2. Preparing for Delivery: Please take the following steps before our team arrives:

    • Make space for our 3.5-tonne Luton van to park (e.g. clear your driveway or parking outside your property)
    • Remove obstacles from the delivery route (e.g. boot racks, rugs, potted plants, small tables)
    • Take down wall decorations, pictures, and fragile fittings that might be damaged
    • Remove soft furnishings and personal items from any beds, sofas or furniture being replaced
    • If we’re collecting old furniture, make sure it is empty and clean — our team cannot handle items that are heavily soiled or unsafe

  3. Acknowledging Delivery Risks:

    • Our delivery team will always do their best to protect your home and possessions, but due to the size and weight of many items, we cannot guarantee that accidental damage won’t occur
    • By accepting delivery, you agree that any accidental damage to your property is your responsibility
    • If our team says a delivery cannot be completed safely, their decision is final. Items may be left in a hallway or garage if appropriate
    • If you ask us to attempt a difficult delivery that may cause damage to your furniture, you will be asked to confirm this request. Any resulting damage will not be covered by your warranty

  4. Paying Your Balance:

    • All outstanding balances must be settled before delivery starts
    • You can pay by phone on 01252 715185, or by card on delivery (our team carries a portable card machine)

🔁 Returns & Cancellations

  • Made-to-order items are not eligible for return under the 14-day cancellation period, as they are made specifically for you. This does not affect your rights for faulty goods.
  • Courier-delivered items (Category 2) may be eligible for return under certain conditions — please contact us.
  • Flooring and fitted items are also non-returnable once cut or fitted.

💬 Need Help?

If you have any questions about your delivery, fitting, or access issues, we’re happy to help.

📞 01252 715185
📧 office@rangersfurnishing.com